The survey was carried out in July and August 2020 by the Statista institute among 20,000 consumers.
Respondents rated the signs they had visited in the last three years according to three criteria:
1- the attention paid to customers (quality of reception, speed of contact, etc.).
2- the level of expertise of the signs (competence of the staff, quality of the information provided etc.).
3- their willingness to recommend the store in question to someone close to them.
The Yelloh! Village commitments ? The quality of its campsites, of course! Each campsite respects and scrupulously follows the quality charter in order to provide customers with the top-of-the-range holidays they dream of. Quality is also thanks to our customers, every opinion counts! Every year, Yelloh! Village looks further ahead!
Throughout the year, each campsite attaches great importance to the opinions of its customers! At the end of their stay, all customers receive a satisfaction questionnaire on different aspects of their holiday at Yelloh! Village. In 2019, more than 83,200 questionnaires were collected. 93% of customers stated that they were satisfied or very satisfied with their stay at Yelloh! Village.
The Yelloh! Village Group is the first outdoor hotel group to be awarded the “Qualité TourismeTM” mark for all its French sites by the Ministry of Tourism. The “Qualité TourismeTM” brand is a pledge of confidence for both professionals and their clients; it unites the rigorous Quality procedures undertaken by tourism professionals, whose objective is quality of service for the satisfaction of the client.